cleanmindedGeneral Terms and Conditions with Customer Information & Annex: Rules on Switching Providers
English translation. The German version is the legally binding one. Questions are welcome in English at [email protected].
Last updated: 21.09.2026
Table of contents
A. General Terms and Conditions with Customer Information
- Scope of application
- Services of the Provider
- Changes to services
- Free trial period
- Conclusion of contract
- Right of withdrawal
- Granting of rights of use by the Provider
- Granting of rights of use by the Customer
- Obligations of the Customer
- Remuneration and payment terms
- Contract term and termination
- Liability for defects
- Liability
- Indemnification
- Confidentiality
- Amendment of the GTC
- Applicable law, place of jurisdiction
- Alternative dispute resolution
B. Annex: Rules on Switching Providers
- Scope of application
- Definitions
- Pre-contractual information
- Switching and exit plan
- Initiation of the switching process
- Transition period
- Obligations of the Provider during the switching process
- Duties of the Customer
- Retrieval and deletion of data
- Remuneration for the switching process and exit fees
- Completion of the switching process
- Termination of the contract
A. General Terms and Conditions with Customer Information
1) Scope of application
1.1 These General Terms and Conditions (hereinafter "GTC") of Karl Steinmetz, acting under "Karl Steinmetz" (hereinafter "Provider"), apply to all contracts for the provision of services in the field of Software-as-a-Service (hereinafter "SaaS") that a consumer or entrepreneur (hereinafter "Customer") concludes with the Provider regarding the services described on the Provider's website. The subject matter of the contract is the paid provision of software (hereinafter "Software") in digital form via the Internet for a period limited to the contract term, as well as the provision of storage space on the Provider's servers. The Customer's own terms and conditions are hereby objected to, unless otherwise agreed.
1.2 If the Software is also or exclusively provided via a mobile application (hereinafter "App"), the following provisions shall apply accordingly, unless expressly provided otherwise. In addition, different terms of the respective app store operator may apply to the use of the App, of which the Customer may be informed during the ordering process of the respective app store. To the extent that the terms of the app store operator deviate from these terms, the terms of the app store operator shall prevail.
1.3 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that predominantly are neither commercial nor their independent professional activity.
1.4 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
[Full English translation follows. For the complete legally binding German version, please visit the German AGB page.]
The full translation of all sections is available in the source legal pack. This page presents the structure and key opening sections. German version remains legally binding per Section 5.6.
